Terms & Conditions

Please note that these Terms & Conditions apply to all orders directly placed on this web site. Please ensure that you understand the Terms & Conditions prior to purchasing.

Reaching Us

If you wish to get in contact with us we prefer email as we find this the fastest method of communication. Our customer service ours between Monday to Friday 9am till 5 pm excluding bank holiday 

Contact us through the contact us section or email us at [email protected] 

Address

82-86 Rutland Street

Makers Yard Studio 6

Leicestershire 

Leicestershire LE1 1SB

United Kingdom

You can also contact us on our social media sites such as  Facebook and Instagram.

Payment Options

We do also have a shop on Etsy that accepts many more forms of payment so just popover if the item is not listed on Etsy pop us a message and we will add you a custom listing 

https://www.etsy.com/uk/shop/PipsWonderlandstudio

Delivery Timescales

Returns & Refunds

We are confident that you will be happy with your order from Pip's Wonderland. But if for any reason you wish to return an item we have a returns policy in place:

Before returning anything Please Contact us 

If your item is faulty or not as described Once you have contacted us we will decide on a refund or a replacement. To receive a placement or a refund you must send back the original item to us tracked and signed for. We will Cover the return postage cost on any faulty or not as described Parcels 

If you are no longer want your item and there is nothing wrong with it we are more than happy to accept returns for a refund we will not cover return postage and we will only refund you for the item not including postage . 

If returning an item please do so within 30 days 

We do offer a personalised range and we are sorry to say we cant of a return on these items as they are made for you thank you 

Photography

Whilst every effort has made to accurately simulate the colours of our products, due to differences in screen resolution actual colours may vary. Images are intended as a guide only. 

Offers and Free Postage 

From time to time we will run promotions offering a discount by way of a promo code or free uk postage event. These codes are only available for online orders and will only be honoured between the times specifically stated. We are unable to extend the discount for any reason and reserve the right to withdraw or change the terms of the offer at any time, without prior notice.

Please note that we are unable to apply discount codes retrospectively. If you are experiencing difficulties with processing your discount code, please contact us prior to making payment so we can take steps to rectify the problem for you. Once completed, all orders are final and cannot be amended so please ensure that your order is complete and discount codes have been applied as we will not be able to deduct discounts once your order is processing.